Refund & Cancellation Guidelines
•    Refund Processing Time: Refunds may take up to 7 business days to reflect in the original payment method. This excludes weekends and national/bank holidays. 
•    Refund Eligibility: A refund will be applicable only when the technician confirms that the reported issue is not repairable. 
•    Refund Without Repair: If the customer chooses to request a refund without allowing the technician to complete the repair, a nominal charge for labour and any parts used, if applicable, may be deducted from the refund amount. 
•    Final Refund Amount: Refund eligibility and the final refund amount will be determined based on the technician’s inspection and confirmation. 
•    Cancellation Fees: Cancelling a booking in advance through the app is generally free. However, late cancellations or rejection of the service after the professional has inspected the device/job may attract a nominal cancellation or inspection fee.