Customer Support

1. Safety & COVID-19 Queries

• Are you providing residential service in this pandemic?

Yes, we are providing residential services in this coronavirus outbreak. If you want to get high-quality and effective residential service, hire our experts now.

• Can I avail the disinfection service now?

We are offering a vast array of cleaning services including disinfection services. Round the clock. Book an appointment and make your house free from a germ, harmful bacteria, and other microbes.

• Can your disinfection services help me to prevent COVID-19?

Yes, we use certified chemicals and disinfectants. Being one of the top-leading disinfection service providers, we assure you a safe and healthy environment free from deadly coronavirus.

• What kind of safety measures are you availing while providing the service?

Starting from wearing an N95 mask to cleaning our hands with alcohol-based sanitizers, we are taking all the preventative measures.

• How long will the service providers reach my house?

Once you are done with the booking procedure, our team of experts will reach your place as soon as possible maintaining all the safety measures.

• Are you providing service in commercial places?

In this pandemic situation, keeping all your concerns in mind, we are providing our best and effective service in the commercial sectors as well.

• Do I need to book cleaning and sanitization services to prevent COVID-19?

Yes’. It is very essential to avail the cleaning and sanitation service to get a safe and germ-free environment.

• Are you delivering disinfection services in the hospitals as well?

Our proficient team of experts are serving their best to make the hospitals clean and disinfected.

• Are you maintaining the W.H.O guidelines while delivering the service?

All the associated teams of professionals are delivering premium-quality service incorporating the guidelines provided by W.H.O in this pandemic situation. 

• Are all of your professionals trained and skilled enough to ensure a hygienic environment?

We ensure a clean and hygienic environment to keep you, your family, and employees safe from dust, bacteria and viruses. 

• What kind of products are you using to make the house germ and virus free?

We implement advanced tools and equipment. We use eco-friendly products to sanitize and disinfect the building. No harsh chemicals are used without your permission.

• Are you providing services to any location in Dubai?

Irrespective of any area or location, we are probing our supreme quality service to keep all our customers safe and secure.

•  Are you available for 24*7 for the customers in this outbreak?

We are available round the clock to provide you with a top-notched service. Hire our experts and enjoy our exclusive service. 

• Are you taking any extra fee for providing service in this pandemic?

We are not taking any extra cost fee for providing service in this pandemic situation. 

2. Booking Services

How to book a service?

To hire our devoted and skilled professionals, all you had to do is visit our official online platform. 

1. Put your query in the search box and wait.
2. Select the desired service from the result.
3. Follow the instructions to proceed.
4. Book a service and our professionals will arrive at your doorstep as soon as possible.

You can even install the ADS app on your Android or iOS devices.

How to cancel a booking?

We have kept a simple user-interface to help you with a booking or cancelling service. To cancel the booking:

1. Tap on the “Cancel Booking” button. 
2. Look for the service that you want to cancel. 
3. Mention the reason and click on ‘Submit’. 

How to reschedule a booking?

You have to follow the quick and easy steps to reschedule the booking.

1. Go to the Search box and locate the service that you want to reschedule.
2. Next, tap on the “Reschedule” button and follow the instructions to proceed.
3. Now, choose the preferable time and click on the Submit button. 

How to know if my request is confirmed?

Once you accomplish the booking procedure, you will get a confirmation through SMS or Email or on your registered Whatsapp number. The confirmation will contain the information about the booking details, and other request placed along with it.

How can I contact the professionals?

You get all the contact details by going to the Project sections of the ADS app. Tap on the Project button, and select the contact details of the professional assigned to you. Chat or call our certified professionals to clear your queries.

When will the professionals reach for delivering service?

Our reliable professionals will reach you based on the mentioned time and place. We keep track of the initiation of the work. The professionals will be providing on-time guidance. If you encounter any issues our support desk will remain in contact with you. If the service does not start with the prescribed time, feel free to raise a complaint.

How can I rate and review the service of professionals?

Once the professionals are done with their job, you will be prompted to leave feedback. You can rate the service as well as the professionals. However, if you have any suggestions, you can state that as well. Moreover, you can modify the ratings or reviews within 30 days after availing the service.

How can I book the same professional again who delivered my last service?

All the customers can easily book their preferred professionals from the ADS app. All you need to do is,

1. Open the app from your Android or iOS devices, select your preferred service and put your address. 
2. You will get a list of professionals who helped you with prompt service earlier, choose a suitable one form that list. 
3. You will get to see the details of the professional and the time slot when the professional will be available. 
4. Select your preferred date and time and wait for the professionals to arrive.

The professionals have the right to accept or decline a service request.

3. Paying for Services

How to pay for the services?

You can make the payment of the service in two ways. Pay for the respective services, at the time of booking. Or, pay after getting the service. And, if you are paying after the service delivery, make sure to take the payment receipt.

We provide ADS Insurance Protection only for our registered customers. We have different payment methods:

1. Net Banking (for every popular bank)
2. Debit or Credit Cards
3. Cash

How to use ADS coins?

1. ADS coins are applicable to the ADS App (For both Android and iOS users)
2. While making online payments, for any service, you can utilize the ADS coins.
3. The ADS coins add up to your account after every online transaction. 

What is the Refund Policy?

Once you are done with cancelling the service request, the refund will automatically get transferred into your account via your chosen payment method. The process takes 5-7 business days. For example: If you have paid for service through Debit Card, the total amount will be credited into your bank account.