Privacy Policy

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at

At AtDoorStep , the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by AtDoorStep and how it is used.


[], a[…………………….] company incorporated in the Dubai, UAE ("Company" or "us" or "we") owns and operates the […….…please include all website addresses or blog links…...] ("Website"). This Privacy Policy shall be deemed to be incorporated into the Terms of Use and shall be considered as part and parcel of this Terms of Use.

We collect Personal Information (as defined below) from you when you use the Website or its related services including, without limitation, when you buy and sell items or when you telephone or email our customer support team. By using the Website, you accept this Privacy Policy and agree to abide by it. Although we may attempt to notify you when major changes are made to this Privacy Policy, you should periodically review the most up-to-date version. We may, in our sole discretion, modify or revise the Privacy Policy at any time, and your use of the Website shall signify your acceptance of the most updated modifications or revisions.

In this policy, "Personal Information" means information that can be associated with a specific individual and can be used to identify that individual and/or his location, his preferences, his creditworthiness, his credentials etc.

Type of Personal Information Collected

During your use of the Website or its services, you may be asked to provide the following types of information:

a) Personal Data: When you register on the Website as a user or otherwise, update your information, purchase any goods or services, take part in promotions or campaigns or contests, sign into our mobile application using Personal Information or a social media account, send emails to us, send support requests, contact estate agents via forms or phone numbers made available on our website, provide feedback, or when you report a problem with our website, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, purchase and transaction history, billing information (including credit card information), interests, and other such personal details..

b) General Information: We also receive more general information from you as a result of your visits to, and use of, the Website. This general information does not identify you personally, and can include information such as your IP address, the date and time you access the Website, length of time you spend on the Website, your browsing history (recorded by the text and graphics files that compose that page), the internet address of the website from which you linked directly to our Website, and other such general information.

c) Payment Data: Payment Data is the information that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV).

ii. We use Personal Information for the following purposes:

a) To provide any services that you request from us and to improve our service and the performance of the Website, to prevent illegal activities, troubleshoot problems, collect fees

b) To provide you with promotional emails; new opportunities, promotions, special offers and other information that we may feel is relevant to you.

c) To communicate with you if you have sold or ordered, purchased or participated in anything on the Website;

d) To contact you for market research purposes.

Disclosure of Personal Information

You consent to us sharing your Personal Information with third parties in the following circumstances:

a) We partner with and are supported by service providers around the world. Personal information will be made available to these parties only when necessary to fulfill the services they provide to us, such as software, system, and platform support; direct marketing services; cloud hosting services; advertising; data analytics; and order fulfillment and delivery. Our third-party service providers are not permitted to share or use Personal Information we make available to them for any other purpose than to provide services to us.

b) We may share some of the Personal Information you give us with banks or credit card authorization, processing and verification services or with third parties for fraud screening purposes.

c) In the event that we sell or buy any business or assets or merge with another entity, we may disclose your Personal Information to the prospective seller or buyer of such business or assets, along with its professional advisers.

d) We may share some of the personal information you give us in order to obtain professional advice.

Though we make every effort to preserve your privacy, we may need to disclose your Personal Information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your Personal Information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our Terms of Use and other agreements; or protect the rights, property, or safety of the Company, our users or others.

Except as stated above, we will not ever sell, share or rent Personal Information to any third parties.

Security and Storage of Your Personal Information

The information that we collect from you may be transferred to, and stored in a country outside the country in which you reside or the location from you accessed the Website. It may also be processed by staff operating outside such country, who work for us or for one of our suppliers. By submitting your information, you agree to this transfer, storage, and/or processing. We will take all steps reasonably necessary to ensure that your data is treated in accordance with this Policy.

i Where we have given you, or where you have created a password which is part of our services or allows you to access parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website. Any transmission of information made, is done so at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access..

Your Right to Access and Correct Your Personal Information

We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your Personal information on your written request. Any such request can be made to [………………………..]. Additionally, a user may from time to time update information on their user account and modify their preferences to receive marketing and promotional material, newsletters and other similar email communications.

Third Party Sites

The Website may contain links to third party web sites and third-party websites may link to the Website. You acknowledge and agree that we have no responsibility for the information, content, products, services, advertising, code or other materials which may or may not be provided by or through such third-party websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave the Website to read the privacy statements of each and every website you visit if you intend to provide Personal Information to that website. Our privacy policy applies solely to your Personal Information that we collect on the Website.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to owners of the website. The cookies we use do not reveal any personal data about you. Cookies help us improve your experience of the Website and also help us understand which parts of the Website are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Website.

No Spam or Spoof Emails

We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to […………………………………….]. You may not use our communication tools to send spam or otherwise send content that would violate our Terms of Use. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.

Privacy of Minorss

Our Services are not aimed at individuals under the age of eighteen years old ("minors"). If, however, we collect and use information about any minor, we will comply with the applicable laws.

General Guidelines

In general, to protect your Personal Information, we recommend that you follow the following guidelines:

a) You must enter your username and password each time you want to access your account or make transactions on the Site.

b) Choose your password carefully using unique numbers, letters and special characters.

c) Never share your username and password with anyone.

d) If you are concerned that your username or password has been compromised, please contact our customer support team at [………………………………..]immediately and ensure you change your password by logging onto the registered user account section of the Website.

e) You must carefully evaluate the type of Personal Information which you are disclosing or sharing on the Website and disclose only such information as has been sought from you to register an account, to access the Ecommerce Services or to provide support services in relation thereto. Please refrain from sharing Personal Information on the public portion of this Website unnecessarily.

Contact Us

If you have questions or concerns about our collection and use of your Personal Information, please contact our customer support team at […………………………………].


Current Fixings


Customers Served


Verified Experts


Average Rating


Years of Experience